Job Description
Join our dynamic IT team in Boston and make an immediate impact! We're urgently seeking a skilled IT Support Specialist to resolve technical challenges, enhance system reliability, and deliver exceptional user experiences. This role is perfect for proactive problem-solvers passionate about technology innovation in a fast-paced environment.
Our ideal candidate will thrive in a collaborative setting, supporting 200+ users across diverse platforms. You'll implement cutting-edge solutions while maintaining our commitment to cybersecurity best practices. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in one of America's tech hubs.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory, Azure AD, and cloud infrastructure (O365)
- Deploy and maintain endpoint security solutions (EPP/EDR)
- Provide Level 1-2 support via ticketing systems (ServiceNow/Jira)
- Document SOPs and create technical knowledge base articles
- Coordinate vendor relationships and hardware procurement
- Implement network monitoring tools (Nagios/SolarWinds)
- Lead disaster recovery testing and business continuity planning
Qualifications
- 3+ years IT support experience in enterprise environments
- CompTIA A+/Network+ or equivalent certifications
- Proficiency in PowerShell scripting and automation
- Strong knowledge of cloud platforms (AWS/Azure) fundamentals
- Experience with VPN/VPN concentrators and firewall configurations
- Excellent troubleshooting skills with root-cause analysis methodology
- Ability to manage high-priority incidents under pressure
- Relevant Bachelor's degree in Computer Science or related field