Job Description
Join our award-winning IT team in sunny Santa Ana! TechFlow Solutions is urgently seeking passionate Help Desk Support Specialists to deliver exceptional technical assistance to our growing client base. This is your chance to launch or advance your career in a dynamic environment where innovation meets customer obsession.
As a vital member of our IT department, you'll be the hero behind the scenes, resolving technical challenges with speed and expertise. We offer competitive compensation, comprehensive benefits, and a culture that celebrates growth and collaboration. Apply today and become part of our mission to transform how businesses leverage technology!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Provide exceptional customer service with empathy and technical precision
- Document tickets accurately in ServiceNow/Jira systems
- Deploy and configure workstations/laptops for new hires
- Collaborate with network and security teams on complex incidents
- Conduct employee training on IT security best practices
- Monitor system health and proactively address potential disruptions
- Assist with IT asset management and inventory control
Qualifications
- 2+ years of enterprise-level help desk or desktop support experience
- CompTIA A+ or equivalent certification required
- Expertise in Windows 10/11, macOS, and Microsoft 365
- Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP)
- Excellent written/verbal communication skills
- Experience with ticketing systems (ServiceNow, Jira, Zendesk)
- Ability to prioritize tasks in high-pressure environments
- Valid California driver's license (occasional site visits required)