Job Description
Join our dynamic IT team at TechSolutions Global! We're urgently seeking a passionate Help Desk Support Specialist in San Antonio, TX to deliver exceptional technical support to our growing client base. This role offers competitive compensation, comprehensive benefits, and rapid career advancement opportunities in a cutting-edge technology environment.
As a key member of our support infrastructure, you'll troubleshoot complex IT issues, implement solutions, and drive user satisfaction. We value problem-solvers who thrive in fast-paced settings and possess a customer-first mindset. If you're ready to make an immediate impact, apply today!
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues via phone, email, and remote tools
- Diagnose and resolve desktop/laptop malfunctions, OS errors, and application conflicts
- Manage user accounts, permissions, and access controls in Active Directory
- Document all support tickets using ITSM best practices and maintain knowledge base articles
- Collaborate with network and security teams on escalated incidents and system improvements
- Conduct employee onboarding for IT equipment and software training
- Monitor system health and proactively address potential vulnerabilities
Qualifications
- 2+ years of hands-on help desk or technical support experience
- CompTIA A+ or equivalent industry certification (preferred)
- Proficiency in Windows OS, Microsoft 365, and basic networking concepts
- Exceptional troubleshooting skills with hardware/software diagnostics
- Strong written/verbal communication and customer service abilities
- Experience with ITSM tools (e.g., ServiceNow, Jira Service Desk)
- Ability to work flexible hours including occasional on-call rotations
- Valid driver's license and reliable transportation