Job Description
Join our award-winning IT team in sunny Henderson, NV! We're urgently seeking a passionate Help Desk Support Specialist to deliver exceptional technical support to our growing client base. Enjoy competitive compensation, comprehensive benefits, and a collaborative environment where your expertise makes a real impact. Perfect for career-driven professionals ready to solve complex challenges in a dynamic setting.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows, macOS, and mobile platforms
- Provide Tier 1-2 support via phone, email, and remote assistance
- Document incidents, solutions, and asset configurations in ServiceNow
- Deploy and maintain security patches across 500+ endpoints
- Train end-users on cybersecurity best practices and new tools
- Collaborate with network engineers on infrastructure projects
- Manage Active Directory permissions and user accounts
Qualifications
- 2+ years in technical support with proven troubleshooting experience
- CompTIA A+/Network+ certification or equivalent
- Proficiency in Service Desk tools (Jira/Zendesk preferred)
- Strong knowledge of Active Directory, Office 365, and cloud services
- Excellent written/verbal communication skills
- Ability to work rotating on-call shifts
- Experience with SCCM or Jamf Pro a plus
- Valid Nevada driver's license for occasional site visits