Job Description
Join our dynamic IT team in Chandler, AZ as an Urgently Hiring Help Desk Support Specialist! We're seeking a tech-savvy professional to deliver exceptional user support and resolve technical challenges. This is your opportunity to make an immediate impact in a fast-paced environment while advancing your career in IT support.
At TechSolutions Inc., we pride ourselves on innovation and employee growth. As a Help Desk Support Specialist, you'll be the frontline hero ensuring seamless operations for our 500+ employees. If you're passionate about problem-solving and thrive in collaborative settings, apply today!
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote assistance for hardware/software issues
- Diagnose and resolve network connectivity problems, printer issues, and application malfunctions
- Manage user accounts, permissions, and access requests following security protocols
- Document all support tickets using ServiceNow with detailed resolution steps
- Collaborate with network and security teams on escalated technical issues
- Deploy and configure new workstations, peripherals, and software installations
- Conduct periodic system health checks and preventive maintenance
Qualifications
- 2+ years of experience in IT help desk or technical support role
- CompTIA A+ certification or equivalent technical certification
- Proficiency in Windows OS, Active Directory, and Microsoft 365
- Strong troubleshooting skills with network fundamentals (TCP/IP, DNS, DHCP)
- Excellent written/verbal communication and customer service abilities
- Experience with ticketing systems (ServiceNow, Zendesk, Jira)
- Ability to prioritize tasks and manage high-pressure situations
- Valid driver's license and reliable transportation for occasional on-site support