Job Description
Join our award-winning IT team in Boston's thriving tech hub! TechSolutions Inc. is urgently seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance to 500+ employees. This critical role offers rapid career growth, hybrid work options, and industry-leading training. If you're a problem-solver with a customer-first mindset, apply today and become part of our innovative culture!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Manage active tickets in ServiceNow with 95% SLA adherence
- Deploy and configure Windows/macOS workstations and mobile devices
- Document solutions in knowledge base for team-wide knowledge sharing
- Collaborate with network/systems engineers on complex escalations
- Conduct quarterly IT training sessions for end-users
- Monitor system health using SolarWinds monitoring tools
Qualifications
- 2+ years of enterprise-level help desk experience
- CompTIA A+ or Microsoft 365 Certified: Modern Desktop Administrator
- Expertise in Active Directory, Office 365, and VPN troubleshooting
- Experience with ITSM platforms (ServiceNow preferred)
- Strong communication skills with ability to translate technical concepts
- Ability to lift 30lbs for hardware deployments
- BS in Computer Science or equivalent technical certification