Job Description
Join our dynamic team at TechSolutions Inc. as a Help Desk Support Specialist in Lincoln, NE! We're urgently seeking tech-savvy professionals to deliver exceptional customer service and resolve technical challenges. This is your opportunity to make an immediate impact in a fast-paced environment while advancing your IT career. Apply today to become a vital part of our award-winning support team!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Manage ticketing systems and document troubleshooting procedures
- Provide on-site technical assistance for office equipment
- Train users on software applications and security protocols
- Collaborate with IT teams to escalate complex technical problems
- Maintain accurate inventory of IT assets and software licenses
Qualifications
- 2+ years of help desk or technical support experience
- Proficiency with Windows OS and basic networking concepts
- Strong troubleshooting and problem-solving abilities
- Excellent communication and customer service skills
- CompTIA A+ certification preferred
- Experience with Service Desk or JIRA ticketing systems