Job Description
Are you a technical expert seeking a high-impact career in the nation's capital? Capital Systems Group is currently hiring a Senior IT Support Specialist to join our elite technical team. We are looking for a self-motivated professional to provide top-tier help desk support in a fast-paced, government-contracting environment.
As a key member of our IT department, you will be responsible for maintaining our infrastructure and ensuring business continuity for our clients. We offer a highly competitive salary package, comprehensive health benefits, and a dynamic work culture.
Key Highlights:
- Competitive Pay: Salary range from $80,000 to $110,000 based on experience.
- Comprehensive Benefits: Medical, Dental, Vision, 401(k) with matching, and paid time off.
- Professional Growth: Opportunities to advance into System Administration or IT Management.
Responsibilities
- Provide advanced technical support and troubleshooting for hardware, software, and network issues via phone, email, and remote access.
- Manage and deploy endpoint devices, including Windows 10/11 and macOS configurations.
- Configure and maintain Active Directory, Office 365, and VPN connectivity.
- Document all incidents, resolutions, and standard operating procedures in the ITSM ticketing system.
- Collaborate with cross-functional teams to implement new IT solutions and improve system security.
- Conduct user training sessions on new software applications and security best practices.
Qualifications
- Minimum of 3-5 years of experience in IT Help Desk or Technical Support roles.
- Certifications such as CompTIA A+, Network+, or Security+ are strongly preferred.
- Deep knowledge of Windows Server, Active Directory, and Microsoft Office Suite.
- Strong problem-solving skills and the ability to explain complex technical concepts to non-technical users.
- Must be able to work onsite in Washington, D.C. as required.