Job Description
Join Our Team as a Senior IT Support Specialist in New York City
We are seeking a highly skilled and proactive Senior IT Support Specialist to join our dynamic team in the heart of Manhattan. As a leader in FinTech innovation, we rely on robust technology to drive our business forward. You will be the go-to expert for troubleshooting complex hardware and software issues, managing our local and cloud infrastructure, and ensuring our employees have seamless access to the tools they need to succeed.
Why Join Us?
Work with cutting-edge technology in a collaborative environment. We offer a competitive benefits package, including health insurance, 401(k) matching, and flexible remote work options.
Responsibilities
- Provide advanced technical support and troubleshooting for hardware (laptops, printers, mobile devices) and software (Windows, macOS, Office 365, specialized industry applications).
- Manage and maintain the on-premise IT infrastructure, including network switches, routers, and wireless access points.
- Oversee the IT asset management process, including procurement, deployment, and disposal of hardware.
- Configure and secure endpoints using endpoint management solutions such as Intune or SCCM.
- Collaborate with the DevOps team to ensure smooth integration between on-premise systems and cloud services.
- Train and mentor junior IT staff and end-users on best practices for cybersecurity and software usage.
- Respond to and resolve IT service tickets in a timely and professional manner.
Qualifications
- Minimum of 4-6 years of experience in IT support, Help Desk, or System Administration roles.
- Strong knowledge of Microsoft Windows 10/11, Active Directory, and Office 365.
- Experience with network protocols (TCP/IP, DHCP, DNS) and hardware troubleshooting.
- Familiarity with cloud platforms (Azure or AWS) is a plus.
- Excellent problem-solving skills and the ability to communicate technical concepts to non-technical stakeholders.
- Certifications such as CompTIA A+, Network+, or Microsoft 365 Certified: Enterprise Administrator Expert are highly preferred.
- Ability to work independently and manage multiple priorities in a fast-paced environment.