Job Description
Are you a tech-savvy problem solver looking for an opportunity in the heart of Minneapolis? Apex Systems is hiring a dedicated IT Support Specialist to join our growing team. We offer a hybrid work environment and competitive benefits. In this role, you will serve as the primary point of contact for our employees' technical needs, troubleshooting hardware and software issues with a focus on user satisfaction and efficiency.
Why Join Us?
We value innovation and collaboration. You will work with cutting-edge technology and have the chance to make a real impact on our organization's daily operations.
Responsibilities
- Provide comprehensive technical support to end-users via phone, email, and in-person, resolving hardware and software issues efficiently.
- Manage and maintain the local area network (LAN), ensuring optimal performance and security.
- Install, configure, and troubleshoot operating systems (Windows 10/11, macOS) and peripheral devices.
- Administer Active Directory and manage user accounts, permissions, and access rights.
- Document all support incidents and resolutions in the ticketing system (ServiceNow) to maintain knowledge bases.
- Collaborate with the cybersecurity team to ensure compliance with internal policies and industry standards.
Qualifications
- Minimum of 2-4 years of professional IT support or Help Desk experience.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with Active Directory, DHCP, DNS, and TCP/IP networking.
- Experience with remote support tools (e.g., TeamViewer, LogMeIn) is a plus.
- Excellent communication skills with the ability to explain complex technical concepts to non-technical users.
- Associate degree in Computer Science, Information Technology, or equivalent work experience.