Job Description
We are a fast-growing technology firm in the heart of Kansas City, seeking a Senior IT Support Specialist to join our dynamic team. If you are passionate about solving complex technical problems and providing top-tier user support, we want to hear from you. This hybrid role offers the perfect blend of on-site collaboration and remote flexibility.
In this position, you will be the first point of contact for our employees, ensuring seamless access to technology and maintaining our high standards of IT infrastructure. We pride ourselves on a culture of continuous learning and innovation.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Hybrid work model (3 days onsite, 2 days remote).
- Professional development opportunities and certifications support.
- State-of-the-art office in the Crossroads Arts District.
Responsibilities
- Tier 2/3 Support: Troubleshoot and resolve complex hardware, software, and network issues for internal employees.
- Onboarding & Offboarding: Manage the full lifecycle of user accounts, permissions, and asset provisioning for new hires.
- System Administration: Maintain and monitor Active Directory, Microsoft 365 (Exchange, Teams), and endpoint management tools.
- Network Support: Assist with local area network (LAN) troubleshooting and minor network infrastructure maintenance.
- Help Desk Management: Track and prioritize support tickets using our Service Desk software to ensure timely resolution.
- Security Compliance: Enforce company IT policies and assist with security audits and software patching.
Qualifications
- Education: Associate’s or Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Experience: Minimum of 3-5 years of experience in IT support, help desk, or a similar technical role.
- Certifications: CompTIA A+ or Security+ certification is highly preferred.
- Technical Skills: Strong proficiency with Microsoft Windows 10/11, Microsoft Office 365, and Active Directory.
- Communication: Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Flexibility: Ability to work flexible hours, including some evenings or weekends as required by business needs.