Job Description
Are you a technical problem solver ready to make an impact in the heart of Houston?
InnovateTech Solutions is seeking a dedicated Senior IT Support Specialist to join our dynamic team. As a key player in our IT department, you will bridge the gap between complex technology and user needs, ensuring our employees have the tools they need to succeed in a fast-paced corporate environment.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Flexible work environment with hybrid options.
- Opportunity for professional growth and certification reimbursement.
We value technical excellence and a customer-first mindset. If you have a passion for technology and a desire to help others, we want to hear from you.
Responsibilities
- Provide Tier 2 and Tier 3 technical support for hardware, software, and network issues via the ticketing system.
- Manage and maintain the company’s inventory of IT equipment, including laptops, printers, and mobile devices.
- Configure and deploy workstations and mobile devices using Mobile Device Management (MDM) tools.
- Collaborate with the cybersecurity team to ensure compliance with company policies and industry standards.
- Conduct regular system maintenance, updates, and patch management to minimize downtime.
- Train end-users on new software applications and security protocols.
Qualifications
- Associate degree in Computer Science, Information Technology, or related field (Bachelor’s preferred).
- Minimum of 3-5 years of experience in IT support or a Help Desk role.
- Certification in CompTIA A+, Network+, or Microsoft 365 is highly desirable.
- Strong knowledge of Windows 10/11, Active Directory, and Microsoft Office 365.
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical staff.
- Ability to troubleshoot network connectivity and hardware failures efficiently.