Job Description
Are you a technical expert seeking a high-impact role in the vibrant Bay Area? Apex Digital Systems is hiring a Senior IT Support Specialist to lead our technical support team. We offer a competitive salary up to $130,000 and a culture that prioritizes innovation and employee growth.
In this pivotal role, you will bridge the gap between complex IT infrastructure and end-user needs. We are looking for a proactive problem solver who can navigate a fast-paced environment while maintaining the highest standards of security and efficiency.
Why Join Us?
- Top-tier compensation in the Oakland market.
- Comprehensive health, dental, and vision insurance.
- Flexible remote and hybrid work options.
- Professional development and certification reimbursement.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network infrastructure issues.
- Manage and troubleshoot Windows and macOS environments, including Active Directory administration.
- Configure and maintain mobile device management (MDM) and security protocols.
- Train end-users on new software tools, security best practices, and IT policies.
- Monitor system performance and proactively resolve potential outages to ensure business continuity.
- Collaborate with the engineering team on IT projects and system upgrades.
Qualifications
- 2+ years of experience in Help Desk, Technical Support, or IT Support roles.
- Strong knowledge of Microsoft Office 365, Active Directory, and Windows 10/11.
- Familiarity with ticketing systems (e.g., ServiceNow, Jira) and remote support tools.
- Excellent communication skills with the ability to explain technical concepts to non-technical users.
- Ability to work independently and manage multiple priorities in a fast-paced environment.