Job Description
Are you a tech-savvy problem solver looking to make a significant impact? Apex Digital Solutions is expanding our team in Chicago and is searching for a highly skilled IT Support Specialist. We pride ourselves on delivering top-tier technical solutions to a diverse portfolio of clients. If you have a passion for troubleshooting complex issues and a knack for explaining technology to non-technical users, we want to hear from you.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Hybrid work model offering flexibility and work-life balance.
- Continuous learning opportunities and professional development.
- State-of-the-art office located in the Loop.
As part of our IT team, you will be the first line of defense for our internal staff, ensuring seamless operations and high system availability.
Responsibilities
- Provide advanced Tier 2 and Tier 3 technical support for hardware, software, and network issues via phone, email, and remote desktop.
- Manage and maintain end-user devices, including laptops, desktops, printers, and mobile devices using Intune/MEMCM.
- Perform system administration tasks including Active Directory management, user provisioning, and software deployment.
- Collaborate with the Cybersecurity team to ensure compliance with IT policies and data protection regulations.
- Conduct regular IT audits, hardware refresh planning, and asset inventory management.
- Document technical solutions and create knowledge base articles to improve team efficiency.
Qualifications
- Associate’s degree in Information Technology, Computer Science, or equivalent technical certification (CompTIA A+, Network+).
- 2-5 years of progressive experience in IT support or a help desk environment.
- Strong knowledge of Windows 10/11, Microsoft Office 365, and macOS.
- Experience with Active Directory, Group Policy, and basic networking (TCP/IP, DNS).
- Excellent verbal and written communication skills with a proven customer-centric approach.
- Ability to prioritize multiple tasks and work effectively in a fast-paced team environment.