Job Description
Join TechSolutions Inc., Atlanta's premier IT innovator, as we revolutionize digital infrastructure for Fortune 500 clients. We're seeking a passionate Senior IT Support Specialist to deliver exceptional technical assistance and drive our service excellence initiatives. Enjoy hybrid work, cutting-edge tools, and career growth in a dynamic environment.
Responsibilities
- Provide Tier 2-3 technical support for 500+ enterprise users across Windows/macOS environments
- Manage Active Directory, Office 365, and cloud infrastructure (AWS/Azure)
- Lead hardware/software deployment projects including cybersecurity compliance
- Document SOPs and create knowledge base articles for team scalability
- Collaborate with vendors for hardware procurement and service level agreements
- Mentor junior technicians and optimize ticket resolution workflows
Qualifications
- 5+ years in enterprise IT support with Windows Server administration
- CompTIA Network+ and Security+ certifications required
- Expertise in SCCM/Intune and enterprise endpoint management
- Experience with ServiceNow ITSM and ticket lifecycle management
- Strong problem-solving skills for complex network issues
- Excellent communication abilities for stakeholder interactions