Job Description
Join our dynamic IT team as a Senior IT Support Specialist in beautiful Colorado Springs! We're seeking a tech-savvy professional to deliver exceptional technical support to our growing client base. This immediate opening offers competitive compensation, comprehensive benefits, and the opportunity to work with cutting-edge technologies in a collaborative environment. If you're passionate about solving complex technical challenges and providing outstanding customer service, we want to hear from you!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Manage and resolve IT service requests via ticketing system within SLA targets
- Deploy, configure, and maintain Windows/macOS endpoints and mobile devices
- Implement cybersecurity best practices including endpoint protection and access controls
- Document technical procedures and create knowledge base articles
- Collaborate with cross-functional teams on IT infrastructure projects
- Train end-users on new technologies and security protocols
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- Expertise in Windows 10/11, macOS, and Microsoft 365 administration
- Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP)
- CompTIA A+, Network+, or Security+ certification required
- Experience with ticketing systems (ServiceNow, Jira) and remote support tools
- Excellent troubleshooting skills and customer communication abilities
- Ability to lift 50 lbs and work flexible hours including occasional on-call duties