Job Description
Join our dynamic team at TechSolutions Inc. as a Senior IT Support Specialist in Louisville, KY! We're seeking a tech-savvy professional to deliver exceptional IT infrastructure support to our growing client base. This immediate hire opportunity offers competitive compensation, career growth, and a collaborative environment where your expertise makes a tangible impact. If you're passionate about solving complex technical challenges and delivering outstanding user experiences, apply today!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Manage and resolve IT service tickets using ticketing systems (ServiceNow/Jira)
- Deploy and configure Windows/macOS systems, peripherals, and cloud applications
- Document IT procedures, knowledge base articles, and network diagrams
- Monitor system health, perform security patches, and ensure compliance
- Collaborate with cross-functional teams on IT infrastructure projects
- Train end-users on new technologies and best practices
Qualifications
- 3+ years of progressive IT support experience in enterprise environments
- CompTIA Network+ or Security+ certification (required)
- Expert proficiency in Windows 10/11, Active Directory, and Office 365
- Strong knowledge of cloud platforms (Azure/AWS) and SaaS applications
- Experience with virtualization (VMware/Hyper-V) and networking fundamentals
- Excellent troubleshooting skills with ability to diagnose complex issues
- Strong communication skills with ability to translate technical concepts
- Ability to lift 30 lbs and work flexible hours including occasional on-call