Job Description
Join our dynamic IT team in sunny Miami! We're seeking a Senior IT Support Specialist to deliver exceptional technical assistance to our growing client base. As a key member of our operations, you'll troubleshoot complex systems, optimize network performance, and drive digital transformation initiatives. Enjoy competitive benefits, flexible work arrangements, and opportunities for professional growth in one of America's most vibrant tech hubs.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network infrastructure
- Implement and maintain cybersecurity protocols including endpoint protection and access controls
- Manage cloud services (AWS/Azure) and hybrid IT environments
- Document IT procedures and create knowledge base articles
- Collaborate with vendors for hardware/software procurement and maintenance
- Lead IT projects including system upgrades and migrations
- Mentor junior IT staff and provide user training sessions
Qualifications
- Bachelor's degree in IT, Computer Science, or related field (or equivalent experience)
- 5+ years in IT support with enterprise-level experience
- Expertise in Windows Server, Active Directory, and virtualization (VMware/Hyper-V)
- CompTIA Security+ or equivalent cybersecurity certification required
- Strong knowledge of cloud platforms (AWS/Azure) and SaaS applications
- Experience with ITIL framework and IT service management tools
- Excellent problem-solving skills with ability to work under pressure
- Fluent in English and Spanish preferred