Job Description
Join InnovateTech Solutions, a leading Austin-based tech innovator, as we revolutionize digital experiences. We're seeking a Senior IT Support Specialist to ensure seamless operations for our growing team. This hybrid role offers the chance to work with cutting-edge technologies while supporting a dynamic startup culture. Enjoy competitive benefits, professional development stipends, and the opportunity to make tangible impact in a collaborative environment.
Responsibilities
- Provide Tier 2-3 technical support for 150+ employees across hardware, software, and network systems
- Manage Active Directory, Azure AD, and O365 environments with 99.9% uptime
- Deploy and maintain cybersecurity protocols including endpoint protection and VPN access
- Lead hardware lifecycle management including procurement, imaging, and decommissioning
- Create and maintain IT documentation, SOPs, and knowledge base articles
- Collaborate with vendors for SLA management and service escalations
- Mentor junior IT staff and conduct quarterly security training sessions
Qualifications
- Bachelor's degree in IT/Computer Science or equivalent experience (5+ years)
- Expertise in Windows 10/11, macOS, and Linux system administration
- CompTIA Security+ and/or Microsoft 365 Certified: Modern Administrator certification
- Advanced troubleshooting skills for network infrastructure (Cisco/Aruba)
- Experience with ServiceNow ITSM and Jira for ticket management
- Strong knowledge of data backup solutions (Veeam, Rubrik)
- Proven experience in HIPAA/GDPR compliance frameworks
- Excellent communication skills with ability to translate technical concepts