Job Description
Join our award-winning IT team at InnovateTech Solutions, a leader in cloud infrastructure services. We're seeking a dynamic Senior IT Support Specialist to deliver exceptional technical support to our Dallas-based clients. This hybrid role combines hands-on troubleshooting with strategic system optimization in a fast-paced environment. Enjoy competitive benefits, professional development stipends, and a culture that celebrates innovation.
Responsibilities
- Provide Tier 2/3 technical support for 500+ endpoints across Windows/macOS environments
- Deploy and manage cloud infrastructure solutions including Azure AD and Intune
- Lead incident response for critical system outages with SLA adherence
- Document SOPs and knowledge base articles using ITSM tools (ServiceNow)
- Mentor junior support staff and conduct quarterly technology training
- Collaborate with network engineers on firewall and VPN configurations
- Manage patch cycles and security compliance for enterprise systems
Qualifications
- 5+ years of progressive IT support experience in enterprise environments
- Expert-level certification: CompTIA Security+ or Microsoft 365 Certified: Modern Desktop Administrator
- Proficiency in PowerShell scripting and Active Directory management
- Demonstrated experience with remote desktop solutions (Citrix/RDP)
- Strong problem-solving skills with root cause analysis methodology
- Excellent written/verbal communication with client-facing experience
- Valid Texas driver's license for occasional on-site visits