Job Description
Join our award-winning IT team at TechSolutions Inc. and become the backbone of our client operations in Virginia Beach. We're seeking a passionate Senior IT Support Specialist to deliver exceptional technical assistance to our growing portfolio of mid-sized businesses. This hybrid role combines on-site troubleshooting with remote support, offering dynamic challenges in a collaborative environment.
As a key member of our IT division, you'll implement cutting-edge solutions while maintaining our industry-leading 99.9% uptime record. We provide comprehensive training, career development pathways, and a culture that values innovation and work-life balance.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network infrastructure
- Deploy and manage Windows 10/11, Office 365, and cloud-based systems
- Conduct cybersecurity assessments and implement security protocols
- Document IT procedures and maintain knowledge base resources
- Collaborate with cross-functional teams on system upgrades and migrations
- Train end-users on new technologies and best practices
- Monitor system performance and proactively resolve technical issues
Qualifications
- 3+ years of hands-on IT support experience in a corporate environment
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Active Directory, Azure AD, and Intune
- Strong diagnostic skills for Windows/Linux systems and network troubleshooting
- Experience with helpdesk ticketing systems (ServiceNow preferred)
- Excellent communication and customer service abilities
- Ability to lift 25 lbs for equipment maintenance
- Valid Virginia driver's license for occasional site visits