Job Description
Join our innovative Atlanta-based team as a Senior IT Support Specialist and become the backbone of our digital infrastructure! We're seeking a tech-savvy professional to deliver exceptional IT services in a fast-paced environment. Enjoy hybrid work flexibility, cutting-edge tools, and opportunities for career growth in one of America's tech hubs.
Responsibilities
- Provide Level 2-3 technical support for 200+ employees across Windows/macOS environments
- Manage Active Directory, Azure AD, and cloud infrastructure (O365, AWS)
- Deploy and troubleshoot network hardware (Cisco, Aruba) and endpoint security solutions
- Lead IT projects including hardware refresh cycles and software migrations
- Document SOPs and create knowledge base articles for team scalability
- Mentor junior technicians and optimize support ticket workflows
Qualifications
- 5+ years of enterprise IT support with 2+ years in senior roles
- CompTIA A+, Network+, and Microsoft 365 Certified credentials required
- Expert proficiency in Windows 10/11, SCCM, and Intune management
- Experience with ServiceNow ITSM and ITIL v4 frameworks
- Strong cybersecurity awareness including phishing response protocols
- Excellent communication skills with ability to translate technical concepts