Job Description
Join TechFlow Solutions as a Senior IT Support Specialist and become the backbone of our dynamic technical team. We're seeking a passionate professional to deliver exceptional IT services to our growing client base in the vibrant San Antonio area. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in a forward-thinking environment.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Manage Active Directory, Azure AD, and cloud infrastructure (O365)
- Execute cybersecurity protocols including endpoint protection and vulnerability scanning
- Document IT processes and maintain service desk ticketing systems
- Collaborate with cross-functional teams on infrastructure projects
- Train end-users on new technologies and best practices
- Monitor system performance and proactively address potential issues
Qualifications
- 3+ years of hands-on IT support experience in Windows/Linux environments
- CompTIA Security+ or equivalent certification required
- Proficiency in networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with virtualization (VMware/Hyper-V) and cloud platforms
- Strong troubleshooting skills for hardware/software issues
- Excellent communication and customer service abilities
- Ability to manage multiple priorities in a fast-paced setting
- Valid Texas driver's license for occasional client visits