Job Description
Join our award-winning IT team in Houston's thriving tech hub! We're seeking a dynamic Senior IT Support Specialist to empower our growing workforce with seamless technology solutions. This hybrid role offers competitive compensation, comprehensive benefits, and opportunities for career advancement in a collaborative environment.
At TechSolutions, we believe technology should enable innovation, not hinder it. You'll be the cornerstone of our digital infrastructure, ensuring 99.9% uptime while implementing cutting-edge security protocols. Enjoy flexible work arrangements, professional development stipends, and a culture that values work-life balance.
Responsibilities
- Manage enterprise-level hardware/software deployments across 500+ endpoints
- Provide Tier 2-3 support for complex network infrastructure and cloud services
- Implement cybersecurity protocols including MFA, encryption, and vulnerability scanning
- Document IT procedures and maintain asset management systems
- Collaborate with vendors for hardware/software procurement and licensing
- Train employees on security best practices and digital tools
- Lead disaster recovery planning and testing initiatives
Qualifications
- 5+ years in enterprise IT support with Windows Server/Active Directory expertise
- CompTIA Security+ or equivalent certification required
- Proficiency in SCCM, Intune, and Azure AD administration
- Experience with ServiceNow or similar ticketing systems
- Strong analytical skills for troubleshooting complex technical issues
- Excellent communication abilities for stakeholder management
- Valid Texas driver's license for occasional on-site visits
- Bachelor's degree in Computer Science or related field preferred