Job Description
Join our award-winning IT team as a Senior IT Support Specialist in the heart of Los Angeles! We're seeking a tech-savvy professional to deliver exceptional IT services to our diverse clientele. You'll be the hero behind the scenes, ensuring seamless operations and innovative tech solutions. Enjoy competitive compensation, flexible work arrangements, and opportunities to grow your career in one of California's most vibrant tech hubs.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network infrastructure
- Manage and troubleshoot cloud services including Azure and AWS
- Implement and maintain cybersecurity protocols across all systems
- Document technical procedures and create knowledge base articles
- Collaborate with cross-functional teams to optimize IT workflows
- Lead hardware/software deployment projects for enterprise clients
Qualifications
- 3+ years of progressive IT support experience in a corporate environment
- CompTIA Network+ and Security+ certifications required
- Expertise in Windows Server administration and Active Directory
- Strong experience with ticketing systems (ServiceNow preferred)
- Proven ability to document complex technical processes
- Excellent communication skills with technical and non-technical stakeholders
- Valid California driver's license for occasional on-site visits