Job Description
Join our award-winning IT team in the heart of Kansas City! TechSolutions KC is seeking a dynamic Senior IT Support Specialist to deliver exceptional technical support to our growing client base. We offer a collaborative environment, cutting-edge technology, and clear career advancement paths. If you're passionate about solving complex technical challenges while providing outstanding customer service, this role is for you.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network infrastructure issues
- Manage and resolve IT service requests via ticketing system with SLA adherence
- Deploy and maintain Windows/macOS environments including Active Directory and MDM
- Administer cloud services (Azure/O365) and cybersecurity protocols
- Document processes and create technical knowledge base articles
- Collaborate with cross-functional teams on IT projects and system upgrades
- Conduct user training sessions on new technologies
Qualifications
- 5+ years of progressive IT support experience in enterprise environments
- Expertise in Windows Server administration and network troubleshooting
- Strong knowledge of cloud platforms (Azure, AWS) and SaaS applications
- Certifications (CompTIA A+/Network+, Microsoft 365 Certified)
- Proven experience with ITSM tools (ServiceNow, Jira Service Desk)
- Excellent communication and customer service skills
- Ability to prioritize tasks in fast-paced environments
- Bachelor's degree in Computer Science or related field preferred