Job Description
Join InnovateTech Solutions as a Senior IT Support Specialist in the heart of Portland's thriving tech district. We're seeking a dedicated professional to deliver exceptional technical support to our growing team of 150+ employees. You'll be the backbone of our IT operations, ensuring seamless system functionality and user satisfaction in a dynamic environment. This hybrid role offers 3 days in-office and 2 remote days weekly, with competitive benefits including health insurance, 401k matching, and professional development stipends.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Manage Active Directory, Office 365, and cloud infrastructure (AWS/Azure)
- Deploy and maintain endpoint security solutions including EDR and MDM
- Document IT processes and create knowledge base articles
- Collaborate with vendors for hardware procurement and service contracts
- Lead IT projects including workstation refreshes and software migrations
- Mentor junior IT staff and provide cross-team training
Qualifications
- 5+ years of progressive IT support experience with Windows/macOS environments
- CompTIA Network+ and Security+ certifications required
- Expertise in Active Directory, Group Policy, and SCCM
- Strong troubleshooting skills for VoIP systems and VPNs
- Experience with ITIL processes and service desk management
- Ability to work independently and prioritize competing demands
- Excellent written and verbal communication skills
- Valid Oregon driver's license for occasional off-site support