Job Description
Join TechSolutions Detroit, a leading tech innovator transforming urban infrastructure through cutting-edge IT solutions. We're seeking a passionate Senior IT Support Specialist to empower our dynamic team and drive operational excellence. Enjoy a collaborative culture, competitive benefits, and opportunities for professional growth in Detroit's thriving tech ecosystem.
Responsibilities
- Provide Tier 2-3 technical support for 500+ employees across hardware, software, and network systems
- Manage Active Directory, Azure AD, and cloud infrastructure (O365, AWS)
- Lead hardware deployment projects and lifecycle management
- Develop automation scripts using PowerShell for routine tasks
- Document SOPs and knowledge base articles
- Collaborate with security team on vulnerability remediation
Qualifications
- 3+ years of enterprise IT support experience
- CompTIA A+, Network+, and Security+ certifications required
- Proficiency in Windows 10/11, macOS, and Linux systems
- Hands-on experience with SCCM, Intune, and Jira
- Strong troubleshooting skills for complex network issues
- Excellent written/verbal communication skills