Job Description
Join our dynamic team as a Senior IT Support Specialist in sunny San Diego! We're seeking a tech-savvy professional to deliver exceptional user support while maintaining our cutting-edge infrastructure. This hybrid role offers competitive compensation, growth opportunities, and a collaborative environment where innovation thrives. Help us empower our workforce with seamless technology solutions.
Responsibilities
- Provide Tier 2/3 technical support for 500+ employees across Windows/macOS environments
- Manage and troubleshoot complex network infrastructure (Cisco Meraki, Active Directory)
- Implement and maintain security protocols including MFA, VPN, and endpoint protection
- Lead hardware/software lifecycle management including deployments and migrations
- Document IT processes and create knowledge base articles for team scalability
- Collaborate with vendors for hardware procurement and service level agreements
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA Network+ or equivalent network certification required
- Proficiency in PowerShell scripting and automation tools
- Experience with ServiceNow ITSM platform and ticket management
- Strong analytical skills for diagnosing complex system issues
- Excellent communication abilities with non-technical stakeholders
- Bachelor's degree in Computer Science or related field preferred