Job Description
Join InnovateTech Solutions as a Senior IT Support Specialist in our vibrant Houston headquarters! We're seeking a tech-savvy professional to deliver exceptional technical support to our growing team. This hybrid role offers competitive compensation, comprehensive benefits, and opportunities for career advancement in a dynamic environment where your expertise directly impacts our success.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues across 200+ users
- Manage Active Directory, Office 365, and cloud infrastructure troubleshooting
- Deploy and maintain desktop/laptop systems including imaging and security hardening
- Document IT procedures and create knowledge base articles for team reference
- Collaborate with vendors to resolve complex system outages and escalations
- Lead IT projects including hardware refreshes and software migrations
- Maintain compliance with cybersecurity protocols and data protection standards
Qualifications
- 5+ years of progressive IT support experience with Windows 10/11 and enterprise environments
- Expertise in Active Directory, Group Policy, and Microsoft 365 administration
- CompTIA Security+ or equivalent security certification required
- Strong troubleshooting skills with networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with ticketing systems (ServiceNow, Jira) and ITIL processes
- Excellent communication skills and ability to train non-technical staff
- Bachelor's degree in IT or related field preferred