Job Description
Join InnovateTech Solutions' award-winning IT team as we revolutionize digital experiences for Fortune 500 clients. We're seeking a passionate Senior IT Support Specialist to elevate our service excellence in the heart of Los Angeles. Enjoy hybrid work, cutting-edge technology, and career growth opportunities in a culture that values innovation and work-life balance.
Responsibilities
- Provide Tier 2-3 technical support for 500+ employees across Windows/macOS environments
- Manage Active Directory, Azure AD, and SCCM deployments
- Lead hardware/software lifecycle management and asset tracking
- Collaborate with network engineers on security compliance initiatives
- Document SOPs and create training materials for end-users
- Mentor junior support staff and optimize ticket resolution workflows
- Execute system upgrades and patch management cycles
Qualifications
- 5+ years in enterprise IT support with Windows Server administration
- CompTIA Security+ and Azure Fundamentals certifications required
- Expertise in ServiceNow/ITSM platforms and PowerShell scripting
- Experience with VMware vSphere and Office 365 administration
- Strong analytical skills for complex incident resolution
- Excellent communication and stakeholder management abilities
- Ability to work flexible hours including on-call rotations