Job Description
Join our award-winning IT team as a Senior IT Support Specialist in Arlington, TX! We're seeking a tech-savvy professional to deliver exceptional user experiences across 500+ endpoints. Enjoy competitive benefits, flexible hybrid work, and growth opportunities in a dynamic environment.
Responsibilities
- Manage enterprise-level hardware/software deployments and lifecycle management
- Provide Level 2/3 support for complex network issues (Cisco, VMware, Azure)
- Lead cybersecurity initiatives including endpoint protection and incident response
- Document SOPs and create training materials for internal stakeholders
- Collaborate with vendors on infrastructure upgrades and service contracts
- Monitor system health using SolarWinds and ServiceNow platforms
- Mentor junior technicians on troubleshooting methodologies
Qualifications
- 5+ years enterprise IT support with Windows Server 2019/2022 experience
- CompTIA Security+ or equivalent cybersecurity certification required
- Expertise in Active Directory, Group Policy, and SCCM deployments
- Strong scripting skills (PowerShell/Bash) for automation
- Excellent communication skills with technical/non-technical audiences
- Experience with ITIL framework and ITSM best practices
- CCNA or Network+ certification preferred