Job Description
Join the Apex Innovations Team in Raleigh, NC!
Are you a technical problem-solver looking for an exciting opportunity in the heart of North Carolina? Apex Innovations is seeking a Senior IT Support Specialist to maintain our high standards of IT excellence. We offer a collaborative environment, competitive benefits, and the chance to work with cutting-edge technology.
In this role, you will be the face of our IT department, ensuring our employees have seamless access to the tools they need to drive business success.
Responsibilities
- Tier 2/3 Support: Diagnose and resolve complex hardware, software, and network issues for end-users.
- System Management: Manage Active Directory, Office 365, and VPN configurations to ensure secure and reliable access.
- Hardware & Peripherals: Install, configure, and troubleshoot desktops, laptops, printers, and mobile devices.
- Incident Management: Track and prioritize help desk tickets using Jira or ServiceNow, ensuring SLA compliance.
- User Training: Conduct training sessions and create documentation to empower staff with technical knowledge.
- Network Maintenance: Assist in maintaining the integrity of the local area network (LAN) and wireless infrastructure.
Qualifications
- Experience: Minimum of 3 years of professional IT support or Help Desk experience.
- Technical Skills: Strong proficiency in Microsoft Windows and Office 365 Suite.
- Certifications: CompTIA A+ or Network+ certification is highly preferred.
- Networking: Solid understanding of TCP/IP, DNS, and basic network troubleshooting.
- Communication: Exceptional verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Education: Associate degree in Computer Science, Information Technology, or related field.