Job Description
Join our dynamic team as a Senior IT Support Specialist in the heart of Fort Worth's thriving tech sector. We're seeking a highly skilled professional to deliver exceptional technical support to our growing enterprise client base. You'll be the go-to expert for resolving complex IT infrastructure challenges while implementing cutting-edge solutions. Enjoy a collaborative work environment with competitive benefits, professional development opportunities, and the chance to shape our future IT strategy. If you're passionate about technology and thrive in fast-paced environments, this is your opportunity to advance your career with an industry leader.
Responsibilities
- Provide Tier 3 technical support for hardware, software, and network infrastructure issues
- Manage and optimize Active Directory, Azure AD, and cloud-based systems
- Implement and maintain cybersecurity protocols including endpoint protection and VPN solutions
- Lead IT infrastructure projects including hardware refreshes and system migrations
- Develop and document technical procedures and troubleshooting guides
- Collaborate with cross-functional teams to align IT solutions with business objectives
- Maintain compliance with industry standards (ISO 27001, NIST)
Qualifications
- Bachelor's degree in Computer Science or related field (or equivalent experience)
- 5+ years of progressive IT support experience in enterprise environments
- Expertise in Windows Server administration, PowerShell scripting, and virtualization (VMware/Hyper-V)
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP, firewalls)
- CompTIA Security+ or equivalent certification required
- Proven experience with ITSM tools (ServiceNow, Jira Service Desk)
- Excellent troubleshooting skills with ability to diagnose complex technical issues
- Strong written and verbal communication skills with customer-facing experience