Job Description
Join TechNova Solutions as a Senior IT Support Specialist in Houston's thriving tech hub! We're seeking a dynamic professional to deliver exceptional technical support to our growing enterprise client base. You'll be the backbone of our digital infrastructure, ensuring seamless operations while tackling cutting-edge challenges in cybersecurity and cloud integration. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in one of America's fastest-growing tech markets.
What We Offer: Health insurance, 401K matching, flexible work hours, professional development stipend, and state-of-the-art equipment.
Responsibilities
- Provide Tier 2-3 technical support for 500+ users across Windows/macOS environments
- Manage Active Directory, Azure AD, and Office 365 administration
- Implement and maintain cybersecurity protocols including endpoint protection and MFA
- Diagnose and resolve complex hardware/software issues via remote and onsite support
- Deploy and manage cloud infrastructure solutions (AWS/Azure)
- Create and maintain IT documentation, SOPs, and knowledge base articles
- Lead IT projects including hardware refreshes and system migrations
Qualifications
- Bachelor's degree in Computer Science or related field (or equivalent experience)
- 5+ years in IT support with enterprise-level experience
- CompTIA Security+ and Microsoft 365 Certified: Modern Desktop Administrator Associate
- Expertise in networking (TCP/IP, DNS, DHCP) and virtualization (VMware/Hyper-V)
- Strong scripting skills (PowerShell/Bash) for automation
- Experience with ServiceNow or similar ITSM platforms
- Excellent communication skills with ability to translate technical concepts