Job Description
Join our elite IT support team in Miami and become the backbone of our digital infrastructure. We're urgently seeking a Senior IT Support Specialist to deliver exceptional technical expertise in a fast-paced environment. Enjoy competitive compensation, comprehensive benefits, and opportunities for rapid career advancement. Work with cutting-edge technologies while supporting Fortune 500 clients from our downtown Miami headquarters.
Responsibilities
- Diagnose and resolve complex hardware/software issues across 500+ endpoints
- Implement and maintain network infrastructure including Cisco routers and VMware environments
- Manage Active Directory, Office 365, and cloud security protocols
- Provide Tier 3 support for critical systems and disaster recovery scenarios
- Develop automation scripts using PowerShell and Python for operational efficiency
- Lead cross-departmental IT projects with agile methodologies
- Document SOPs and conduct security awareness training
Qualifications
- 5+ years of enterprise IT support experience with Windows Server 2019+
- Certification in CompTIA Network+ or Cisco CCNA required
- Expert-level knowledge of Azure AD and Intune deployment
- Proven experience with ServiceNow or Jira ticket management
- Strong scripting abilities (PowerShell, Python, or Bash)
- Excellent communication skills with bilingual (English/Spanish) preferred
- Ability to work flexible hours including occasional on-call rotations