Job Description
Join our dynamic IT team in Oklahoma City and become the backbone of our digital infrastructure! Urgent hiring for a passionate Senior IT Support Specialist to deliver exceptional technical assistance to 200+ users. We offer competitive compensation, comprehensive benefits, and a collaborative environment where your expertise directly impacts business success. If you thrive in fast-paced settings and excel at problem-solving, apply now to advance your career with industry leaders.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network infrastructure
- Manage Active Directory, Office 365, and cloud service administration
- Lead cybersecurity initiatives including endpoint protection and vulnerability management
- Document IT procedures and maintain accurate asset inventory
- Collaborate with cross-functional teams on system deployments and upgrades
- Mentor junior technicians and optimize support workflows
Qualifications
- 5+ years of hands-on IT support experience in Windows/Enterprise environments
- CompTIA Security+ or equivalent certification required
- Expertise in SCCM, Intune, and Azure AD administration
- Strong troubleshooting skills for network, server, and desktop issues
- Proven ability to manage service tickets in JSM or similar platforms
- Excellent communication and customer service abilities
- Experience with ITIL processes and change management