Job Description
Join our innovative team at TechSolutions Northwest as we expand our IT support presence in Seattle! We're seeking a dynamic Senior IT Support Specialist to deliver exceptional technical assistance to our growing client base. This urgent opening requires immediate availability and offers a competitive compensation package with comprehensive benefits. If you thrive in fast-paced environments and excel at solving complex technical challenges, apply today to become a key player in our cutting-edge IT operations.
Responsibilities
- Provide Tier 2-3 technical support for Windows/macOS systems, cloud infrastructure, and network security
- Manage ticketing systems (ServiceNow/Jira) with SLA adherence and resolution tracking
- Deploy and maintain endpoint security solutions across 500+ devices
- Lead IT projects including hardware refreshes and software migrations
- Document technical procedures and create knowledge base articles
- Collaborate with vendors for hardware procurement and service level agreements
- Mentor junior technicians and conduct technology training sessions
Qualifications
- 5+ years of progressive IT support experience with enterprise environments
- Expertise in Active Directory, SCCM, and cloud platforms (Azure/AWS)
- CompTIA Security+ or equivalent cybersecurity certification required
- Proven experience with VoIP systems and network troubleshooting (Cisco/Juniper)
- Strong scripting skills (PowerShell/Bash) for automation tasks
- Excellent communication skills with ability to translate technical concepts
- Ability to work flexible hours including on-call rotation
- Bachelor's degree in IT or related field preferred