Job Description
Join InnovateTech Solutions as a Senior IT Support Specialist in Dallas! We're seeking a tech-savvy professional to deliver exceptional technical support to our growing team. This role offers immediate start, competitive compensation, and opportunities for career advancement in a dynamic environment.
As a key member of our IT department, you'll troubleshoot hardware/software issues, manage network infrastructure, and implement security protocols. Our ideal candidate thrives in fast-paced settings and possesses strong problem-solving skills.
Responsibilities
- Provide Tier 2-3 technical support for 200+ employees across Windows/macOS environments
- Deploy, configure, and maintain network infrastructure including routers, switches, and firewalls
- Manage Active Directory, VPN configurations, and cloud-based services (O365, Azure)
- Execute security protocols including endpoint protection and vulnerability assessments
- Document IT processes and create knowledge base articles for team training
- Collaborate with vendors for hardware/software procurement and support
- Maintain 99.9% system uptime through proactive monitoring and maintenance
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows 10/11, macOS, and cloud platforms (AWS/Azure)
- Strong knowledge of networking fundamentals and security best practices
- Experience with ticketing systems (ServiceNow, Jira) and remote support tools
- Excellent communication skills and ability to train non-technical staff
- Ability to lift 25lbs for hardware installation/maintenance