Job Description
Join our dynamic IT team in Memphis and become the backbone of our digital infrastructure! We're seeking a passionate Senior IT Support Specialist to deliver exceptional technical support to 200+ users across our growing organization. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in a collaborative environment.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Manage Active Directory, Windows Server environments, and cloud infrastructure
- Implement security protocols and ensure compliance with IT policies
- Document IT processes and maintain accurate knowledge base articles
- Collaborate with cross-functional teams to resolve complex technical issues
- Lead hardware/software deployment projects and system migrations
Qualifications
- 3+ years of hands-on IT support experience in a corporate environment
- Proficiency in Windows OS, Active Directory, and networking fundamentals
- CompTIA A+, Network+, or Security+ certification required
- Experience with helpdesk ticketing systems (ServiceNow preferred)
- Strong problem-solving skills with customer service focus
- Ability to lift 30 lbs for equipment installations