Job Description
Join our dynamic IT team in Long Beach! We're seeking a passionate Senior IT Support Specialist to deliver exceptional technical assistance to 200+ employees. You'll be the backbone of our digital infrastructure, ensuring seamless operations across hybrid work environments. Enjoy competitive benefits, professional development stipends, and a collaborative culture that values innovation and work-life balance.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Manage Active Directory, Office 365, and cloud infrastructure (AWS/Azure)
- Deploy and maintain cybersecurity protocols including endpoint protection
- Document SOPs and create knowledge base articles for team scalability
- Lead hardware refresh projects and vendor management coordination
- Mentor junior technicians and implement IT service best practices
Qualifications
- 5+ years of progressive IT support experience in Windows/macOS environments
- CompTIA Security+ or equivalent certification required
- Proficiency in PowerShell scripting and SCCM/Intune deployment
- Strong understanding of TCP/IP networking and VoIP systems
- Experience with ticketing systems (ServiceNow/Jira) and ITIL processes
- Ability to lift 30lbs for equipment maintenance
- Valid California driver's license for occasional site visits