Job Description
Join our award-winning IT team as we revolutionize digital infrastructure across North Texas! At InnovateTech Solutions, we're seeking a passionate Senior IT Support Specialist to deliver exceptional technical expertise to our Fortune 500 clients. This hybrid role combines hands-on troubleshooting with strategic system optimization in a dynamic, growth-oriented environment. Enjoy competitive benefits, cutting-edge training, and the chance to shape technology adoption for industry leaders.
Responsibilities
- Diagnose and resolve complex hardware/software issues across Windows/macOS environments
- Implement and maintain network infrastructure including firewalls, VPNs, and cloud services
- Manage Active Directory, Office 365, and endpoint security solutions
- Lead IT projects including system migrations and cybersecurity enhancements
- Provide tier-3 support escalation for critical business systems
- Document SOPs and create technical knowledge base articles
- Mentor junior technicians and optimize support workflows
Qualifications
- 5+ years of progressive IT support experience in enterprise environments
- Expertise in Windows Server administration and network troubleshooting
- CompTIA Security+ or equivalent certification required
- Proficiency with ServiceNow, Jira, or ITSM platforms
- Strong knowledge of cloud technologies (AWS/Azure fundamentals)
- Excellent communication skills with ability to translate technical concepts
- Bachelor's degree in Computer Science or related field preferred
- Experience with SCCM or endpoint management tools