Job Description
Join our dynamic team as a Senior IT Support Specialist in Long Beach, CA! TechSolutions Inc. is seeking a tech-savvy professional to deliver exceptional IT infrastructure support to our growing client base. You'll be the backbone of our operations, ensuring seamless technology experiences while driving innovation in a collaborative environment. If you're passionate about solving complex challenges and advancing your career in IT, this is your opportunity to shine!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network infrastructure
- Manage and optimize Active Directory, VPN configurations, and cloud services
- Lead IT security initiatives including endpoint protection and vulnerability assessments
- Document technical processes and create knowledge base articles for team reference
- Collaborate with cross-functional teams to implement system upgrades and migrations
- Monitor system performance using tools like SolarWinds and ManageEngine
- Train end-users on cybersecurity best practices and new technology adoption
- Oversee vendor relationships and coordinate third-party IT service delivery
Qualifications
- 3+ years of progressive IT support experience in enterprise environments
- CompTIA Security+ or equivalent certification required
- Expert proficiency in Windows Server administration and Azure AD
- Strong scripting skills (PowerShell/Bash) for automation tasks
- Experience with helpdesk ticketing systems (ServiceNow/Jira)
- CCNA or equivalent networking certification preferred
- Excellent troubleshooting skills for on-premises and hybrid cloud infrastructures
- Proven ability to communicate complex technical concepts to non-technical stakeholders