Job Description
Join TechCore Solutions, Baltimore's leading IT innovator, as we revolutionize enterprise technology. We're seeking a passionate Senior IT Support Specialist to empower our clients' digital transformation journey. Enjoy competitive benefits, cutting-edge projects, and a collaborative culture that values your expertise. Grow your career while making tangible impact in Maryland's thriving tech hub.
Responsibilities
- Provide Tier 2-3 technical support for 500+ users across Windows/macOS environments
- Manage Active Directory, GPOs, and enterprise-level security protocols
- Deploy and troubleshoot cloud infrastructure (Azure/AWS) and SaaS applications
- Lead hardware lifecycle management and vendor coordination
- Develop automation scripts using PowerShell/Python for operational efficiency
- Mentor junior technicians and document knowledge base articles
- Collaborate with cybersecurity team on vulnerability remediation
Qualifications
- 5+ years of progressive IT support experience in enterprise environments
- Expertise in Active Directory, Group Policy, and Microsoft 365 administration
- CompTIA Security+ or equivalent cybersecurity certification required
- Strong scripting skills (PowerShell/Python) and virtualization (VMware/Hyper-V)
- Experience with ITIL processes and service management tools (ServiceNow)
- Excellent communication skills with ability to translate technical concepts
- Bachelor's degree in Computer Science or related field preferred