Job Description
Join our dynamic IT team as a Senior IT Support Specialist at NexusTech Solutions, where innovation meets excellence. We're seeking a tech-savvy professional to deliver world-class IT support to our growing client base in the heart of Los Angeles. You'll be the go-to expert for resolving complex technical challenges while maintaining our reputation for reliability and cutting-edge solutions. Enjoy a collaborative environment with opportunities for career growth and continuous learning.
Responsibilities
- Provide tier-3 technical support for hardware, software, and network infrastructure issues
- Manage Active Directory, VPN configurations, and cloud-based services (AWS/Azure)
- Develop and maintain IT documentation, SOPs, and disaster recovery plans
- Lead cross-functional projects for system upgrades and security implementations
- Mentor junior support staff and conduct technical training sessions
- Collaborate with vendors to resolve escalated technical issues
- Monitor system performance using tools like SolarWinds and ServiceNow
Qualifications
- 5+ years of progressive IT support experience in enterprise environments
- Expertise in Windows Server administration, PowerShell scripting, and VMWare
- CompTIA Security+ or equivalent cybersecurity certification required
- Proven experience with ServiceNow ITSM and ticket management systems
- Strong analytical skills with ability to troubleshoot complex network issues
- Excellent communication skills with ability to translate technical concepts
- CCNA or equivalent network certification preferred
- Bachelor's degree in Computer Science or related field