Job Description
Join our dynamic IT team at NexusTech Solutions and become the backbone of our digital infrastructure! We're urgently seeking a Senior IT Support Specialist to deliver exceptional technical assistance to our Oakland-based team. As a pivotal member of our organization, you'll ensure seamless operations while driving innovation in our tech ecosystem. Enjoy competitive compensation, comprehensive benefits, and the opportunity to work with cutting-edge technologies in a collaborative environment.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Manage and resolve complex IT incidents using ticketing systems (ServiceNow/Jira)
- Deploy and maintain Windows/macOS environments including Active Directory and MDM
- Implement cybersecurity protocols including endpoint protection and access controls
- Document IT processes and create technical documentation for knowledge base
- Collaborate with vendors for hardware procurement and service contracts
- Train end-users on new technologies and best practices
Qualifications
- 5+ years of progressive IT support experience in enterprise environments
- Expertise in Windows Server administration, Active Directory, and Azure AD
- Strong knowledge of cloud services (AWS/Azure) and SaaS applications
- CompTIA Security+ or equivalent cybersecurity certification required
- Experience with ITIL processes and service management frameworks
- Excellent troubleshooting skills for complex network and system issues
- Ability to manage multiple priorities and respond to urgent incidents
- Strong communication skills with technical and non-technical stakeholders