Job Description
Join our dynamic tech team in Denver and make an immediate impact! We're seeking a passionate Senior IT Support Specialist to deliver exceptional technical assistance to our growing workforce. This is a critical role requiring proactive problem-solving and deep technical expertise in a fast-paced environment.
As a key member of our IT department, you'll be the go-to expert for resolving complex technical issues, optimizing system performance, and ensuring seamless IT operations across the organization. We offer a collaborative culture, cutting-edge technology, and opportunities for professional growth.
Responsibilities
- Provide tier 2-3 technical support for hardware, software, and network systems
- Manage and troubleshoot Windows/macOS environments, Active Directory, and cloud services
- Implement and maintain security protocols to protect company assets
- Document IT processes, procedures, and knowledge base articles
- Collaborate with vendors for hardware/software procurement and maintenance
- Support mobile device management and endpoint security solutions
- Assist with IT infrastructure projects including migrations and upgrades
Qualifications
- 5+ years of progressive IT support experience in corporate environments
- Expert-level knowledge of Windows Server, Active Directory, and Azure/O365
- Strong networking fundamentals (TCP/IP, DNS, DHCP, VPN)
- Certifications required: CompTIA A+, Network+, and either MCSA or equivalent
- Experience with ticketing systems (ServiceNow, Jira) and ITIL practices
- Excellent communication skills and customer service aptitude
- Ability to work independently and manage multiple priorities