Job Description
Join Nevada Tech Solutions, a leading IT services provider in the heart of Las Vegas, as we expand our technical support team. We're seeking a dynamic Senior IT Support Specialist to deliver exceptional technical assistance to our diverse client base across the vibrant Las Vegas Valley. This hybrid role combines on-site troubleshooting at premier Strip resorts and downtown corporate offices with remote support operations. Enjoy competitive benefits including health insurance, 401k matching, and professional development stipends. Work with cutting-edge technology while supporting the city's booming entertainment and hospitality sectors.
Responsibilities
- Provide Tier 2-3 technical support for Windows/macOS environments, networking hardware, and cloud infrastructure
- Deploy and manage endpoint security solutions across 500+ devices in casino and corporate settings
- Diagnose and resolve complex hardware/software issues within SLA requirements
- Document all support tickets using ServiceNow with detailed resolution steps
- Train end-users on new technologies including Microsoft 365 and VoIP systems
- Collaborate with network engineers on VPN, Wi-Fi, and cabling projects
- Conduct quarterly system audits for compliance with PCI-DSS standards
Qualifications
- 3+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA A+/Network+ certifications or equivalent industry-recognized credentials
- Proficiency in Active Directory, SCCM, and Intune management
- Strong understanding of TCP/IP networking, DNS, DHCP, and firewall configurations
- Experience with ticketing systems (ServiceNow, Zendesk) and remote access tools
- Ability to lift 50 lbs for equipment maintenance and installation
- Valid Nevada driver's license for occasional client site visits
- BS in Computer Science or related field preferred