Job Description
Join our dynamic IT team at TechNova Solutions, where innovation meets reliability. We're seeking a passionate Senior IT Support Specialist to empower our workforce through seamless technology solutions. You'll be the backbone of our digital ecosystem, ensuring 99.9% uptime while driving user satisfaction through proactive support. Enjoy a collaborative culture with cutting-edge tools and endless growth opportunities in Austin's thriving tech scene.
Responsibilities
- Provide Tier 3 support for complex hardware/software issues across 500+ endpoints
- Design/implement cybersecurity protocols for endpoint protection and data integrity
- Lead digital transformation projects including cloud migration and automation
- Document SOPs and create knowledge base articles for continuous improvement
- Mentor junior technicians and optimize IT service management workflows
- Collaborate with vendors to resolve escalated technical challenges
- Analyze system performance metrics to proactively prevent disruptions
Qualifications
- 5+ years in enterprise IT support with Windows/Linux environments
- CompTIA Security+ and AWS Certified Cloud Practitioner certifications
- Expertise in Active Directory, SCCM, and enterprise networking (TCP/IP, DNS)
- Experience with ServiceNow ITSM and ticket lifecycle management
- Strong scripting skills (Python/PowerShell) for automation
- Excellent communication skills with cross-departmental stakeholders
- Proven ability to manage high-pressure incident resolution scenarios