Job Description
Join our award-winning IT team as a Senior IT Support Specialist in Louisville! We're seeking a passionate tech enthusiast to deliver exceptional support to our growing client base. Enjoy hybrid work, comprehensive benefits, and opportunities for professional growth in a collaborative environment.
Responsibilities
- Provide Tier 2/3 technical support for Windows/macOS systems, network infrastructure, and cloud services
- Manage Active Directory, Azure AD, and endpoint security solutions (Intune, Defender)
- Diagnose and resolve complex hardware/software issues with remote and on-site clients
- Deploy and configure VoIP systems, printers, and mobile devices
- Document IT processes and create knowledge base articles
- Collaborate with vendors for hardware/software procurement and maintenance
Qualifications
- 3+ years in enterprise IT support with Microsoft 365/Azure experience
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in PowerShell scripting and SCCM/Intune management
- Strong troubleshooting skills for network connectivity issues (VPN, Wi-Fi, LAN)
- Excellent customer service with ability to communicate technical concepts clearly
- Experience with ServiceNow or ITSM platforms